Legal

Privacy Policy

Last updated: February 2025

1. Introduction

Therapy Europe ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

We comply with the General Data Protection Regulation (GDPR) and other applicable European data protection laws. By using our Platform, you consent to the practices described in this policy.

2. Data Controller

Therapy Europe B.V. is the data controller responsible for your personal data:

  • Company: Therapy Europe B.V.
  • Location: Amsterdam, Netherlands
  • Email: privacy@therapyeurope.com

3. Information We Collect

3.1 Information You Provide

  • Account Information: Name, email address, phone number, password
  • Profile Information: Profile photo, biographical information, preferences
  • Payment Information: Payment method details (processed by Stripe)
  • Communications: Messages, feedback, and support requests

3.2 Information for Experts

  • Professional qualifications and certifications
  • License information and verification documents
  • Professional experience and specializations
  • Banking information for payments

3.3 Automatically Collected Information

  • Device Information: IP address, browser type, operating system
  • Usage Data: Pages visited, time spent, click patterns
  • Cookies: Session cookies, preference cookies, analytics cookies

4. How We Use Your Information

We use your information to:

  • Provide and maintain our services
  • Process bookings and payments
  • Connect you with appropriate Experts
  • Send service-related communications
  • Improve our Platform and user experience
  • Ensure platform security and prevent fraud
  • Comply with legal obligations
  • Send marketing communications (with your consent)

5. Legal Basis for Processing

Under GDPR, we process your data based on:

  • Contract Performance: To provide services you've requested
  • Legitimate Interests: To improve our services and ensure security
  • Legal Obligation: To comply with applicable laws
  • Consent: For marketing communications and certain cookies

6. Data Sharing

We may share your information with:

  • Experts: Information necessary to provide services (name, booking details)
  • Payment Processors: Stripe processes all payment information
  • Service Providers: Hosting, analytics, and communication services
  • Legal Authorities: When required by law or to protect rights

We do not sell your personal information to third parties.

7. Session Confidentiality

Important: Therapy Europe does not have access to the content of your sessions with Experts. Sessions are conducted directly between you and your chosen Expert and are subject to professional confidentiality standards.

Experts are bound by their professional codes of ethics regarding client confidentiality.

8. Data Retention

We retain your data for:

  • Active Accounts: As long as your account remains active
  • Deleted Accounts: Up to 3 years for legal and business purposes
  • Transaction Records: 7 years as required by tax laws
  • Marketing Preferences: Until you withdraw consent

9. Your Rights Under GDPR

You have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data ("right to be forgotten")
  • Restriction: Limit how we process your data
  • Portability: Receive your data in a portable format
  • Objection: Object to certain processing activities
  • Withdraw Consent: Withdraw previously given consent

To exercise these rights, contact us at privacy@therapyeurope.com. We will respond within 30 days.

10. Data Security

We implement appropriate security measures including:

  • SSL/TLS encryption for all data transmission
  • Encrypted storage of sensitive information
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Employee training on data protection

While we strive to protect your data, no method of transmission over the Internet is 100% secure.

11. International Data Transfers

Your data may be processed in countries within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as:

  • EU Standard Contractual Clauses
  • Adequacy decisions by the European Commission
  • Binding Corporate Rules

12. Cookies and Tracking

We use cookies for:

  • Essential Cookies: Required for Platform functionality
  • Analytics Cookies: To understand how users interact with our Platform
  • Preference Cookies: To remember your settings and choices

You can manage cookie preferences through your browser settings or our cookie consent banner.

13. Children's Privacy

Our Platform is not intended for children under 16. We do not knowingly collect personal information from children under 16. If we learn we have collected such information, we will delete it promptly.

14. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the Platform. The "Last updated" date at the top indicates when changes were last made.

15. Contact Us

For questions about this Privacy Policy or to exercise your rights:

  • Email: privacy@therapyeurope.com
  • Address: Therapy Europe B.V., Amsterdam, Netherlands

You also have the right to lodge a complaint with a supervisory authority, such as the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

16. Data Protection Officer

For data protection inquiries, you may contact our Data Protection Officer:

  • Email: dpo@therapyeurope.com